Tips for finding a good repair facility: Start shopping for a repair facility before you need one Ask friends and associates for recommendations; consult local consumer organizations. Look for a courteous staff, with a service writer willing to answer all of your questions. Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc. Ask if the repair facility specializes or if it usually handles your type of repair work. Look for evidence of qualified repair technicians: trade school diplomas, certificates of advanced course work, and certification by ASE. Look for a facility that uses quality, name brand parts, like BWD professional engine management components. Back to Things You Should Know